The Friendly Toast: Front of House Job Descriptions

Classification: Hourly Non-Exempt

Reports to: Manager on Duty

The Friendly Toast is a unique “all day brunch and bar” restaurant with an eclectic, scratch-made menu. The Toast is an amazing place for growth within the restaurant industry for the right people. We have a commitment to grow 2-4 new locations per year for the next five to seven years. Are you a looking to start a career in an exciting restaurant?

BARTENDER JOB DESCRIPTION

The FOH position consists of Hosts, Bussers, Runners, Servers and Bartenders. As a FOH position you may be asked to help cover other positions during your employment. These positions are the face of The Friendly Toast and have direct interaction with guests. The FOH position must be friendly, outgoing and possess good communication skills. Your individual personality should shine through – use it to your advantage. You should be organized, able to think and act quickly and effectively while retaining self-composure. Be guest sensitive and possess a sense of timing. Take pride in personal appearance and show dedication to your job. Display integrity and honesty in all aspects of your employment.

Major Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

• Must be able to pass Responsible Service of Alcohol Test with a score of 90% or better.
• Welcome each guest personally within 30 seconds.
• Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through your actions.
• Work as a team with all The Friendly Toast’s personnel in order to maintain an effective atmosphere and an efficient food and beverage service.
• Work with others to keep all areas cleaned and stocked to The Friendly Toast’s standards at all times.
• Mix, garnish and serve alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes.
• Ring drink orders into computer immediately, collect money from guests for drinks served and make change.
• Arrange bottles and glasses to maintain an attractive display in agreement with The Friendly Toast’s standards.
• Wash and sterilize stemware.
• Be attentive! Offer your assistance before the guests has to ask for it.
• Count drinks Guests are served.
• Place current bar tabs in front of Guests at all times.
• Anticipate your guest’s needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, looking directly at you, etc.), and acknowledge the guest so they know you will be right with them.
• Learn your guests’ names, occupations, and favorite drinks. This will make The Friendly Toast a special place for them.
• Responsible service of alcohol. Should a guest reach the state you do not feel they should drive, we will supply a taxi. Do not hesitate to ask for management intervention if necessary.
• Other duties as directed.

Benefits Include:

• 40 hours of sick time each year
• Paid Time Off after 1 year of full-time employment
• Time and a half on designated holidays
• Medical and Dental benefits for full-time team members
• 401k plan options
• Meals

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws