Why USAA? Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

Supports and enables the business by analyzing and evaluating relevant routine business data, information, metrics, and process to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

We are currently seeking a dedicated Business Support Analyst II to participate in Hiring Our Heroes (HOH) Fellowship Cohort 23-2 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that range from six to eleven weeks.

This lead position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, Charlotte, NC or work remotely in the continental U.S. with occasional business travel.

The Opportunity What you'll do:
Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies, standards, and procedures for business activities.

Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).

Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.

Gathers information, analyzes data and trends, identifies root causes, and develops recommendations to improve business operations.

Reviews, validates, and/or analyzes reports that function as a control to existing processes. What you have:

Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

2 years of business support experience in an analyst capacity supporting business planning initiatives and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

Proficient level experience in a wide-variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

What sets you apart:
Current participant in the Hiring Our Heroes Fellowship Program cohort 23-2

What we offer:
Hiring Our Heroes Fellows are paid by the HOH program.
If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $55,980 - $99,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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