About Morales Group:

Morales Group is a nationally recognized Indianapolis based staffing company. We draw upon the unique spirit and ability of a globally diverse workforce to enhance our clients business agility, productivity, and competitiveness. We believe we are here for a purpose building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net

Why Morales Group?

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates.

If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble, and people-smart leaders to help pave the way.

The Position

Responsible for answering inbound phone calls and assist teammates with various questions and concerns. In this capacity, call center representatives are required to maintain a comprehensive list of all open client orders and ability to articulate position requirements and prerequisites. Position requires recruitment of applicants for Morales Group clients while continually exhibiting the core values of the organization; maintain accurate information in corporate database; maintain accurate and timely communication with candidates and internal staff; maintain excellent customer relations.

Essential Functions/Job Specific:

• Answer inbound phone calls in “round-robin” rotation
• Assist with outbound phone calls as needed
• Listen and respond appropriately to voicemails for corporate.
• Assist teammates with ATS access (i.e. W-2’s, paystubs, application, etc.)
• Obtain open client orders daily and basic understanding of position requirements
• Verify completion of application information; verifying and clarifying information; pre-screening of applicants; explaining hiring policies
• Maintain Recruiter and CSR orientation calendars
• Tracking of teammate file status to determine appropriate activity
• Ability to reconcile teammate pay concerns
• Ensure accurate documentation of all teammate in company data base
• Respond flexibly, and with a sense of urgency, to changing teammate and client needs
• Log detailed messages in company ATS of each teammate interaction
• Maintain good communication/working relationships with all departments within the organization
• Report all hazardous conditions/equipment to his/her manager immediately
• Uses independent judgment and discretion on behalf of the organization in the performance of these duties

The Qualities:

• Strong written and verbal communication
• Excellent time and project management abilities as you will be working between multiple systems and platforms
• Be a team player and raise your hand to figure out solutions
• Patience, attention to detail, and a serving attitude when messaging and conversing with all target audiences
• Experience: 1-2 years of experience in a customer service role or comparable position
• Ability to operate Microsoft Office Suite, and learn innovative programs quickly

Morales Group Benefits:

• Health insurance Medical, vision, dental and life insurance plans available.
• Disability Insurance Short-term and long-term coverage.
• Paid Baby Bonding Time because family is important.
• Competitive PTO (Paid Time Off)
• 401k Plan - for saving for the future.
• Professional Development From our True-U partnership to monthly workshops to continuing education tuition reimbursement program we believe in developing our team.
• A culture of Giving Back 16 Paid Volunteer Hours
• Passport Program we want to keep the team engaged in the culture we have built.