Job Description:

Saela is expanding! We have three positions available and would love to receive your application for the job that would fit you best:

Customer Retention: You will be connecting with our existing customers to extend services and maintain retention.

Customer Service Representative: You will be receiving inbound calls from new and existing customers regarding a variety of requests.

Outbound Customer Care: You will be receiving outbound calls to our customers for various reasons. You will also be returning customers calls and following up on previous customer requests

What We Offer:

• $14 - $18 / hour (DOE) plus bonus and commission opportunities
• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• A state-of-the-art workout facility with locker rooms and sauna
• Coca-Cola Freestyle machine
• NBA regulation-size indoor basketball court
• Pool table
• Variety of full-time, in-office schedules available between 7:00 am - 8:00 pm, Monday through Saturday (all Sundays off)
• Opportunities for growth and advancement

Qualifications:

• 6+ months of customer service call center experience
• Communication: You have excellent written and verbal communication skills
• Customer Relations: You engender trust and rapport, actively listen, and validate customers while providing solutions
• Dynamic: You are a proven team player and have a focused and persistent work ethic
• Bonus: 3+ months of sales or retention experience

What to Expect:

Customer Retention Representative:

• You will receive inbound calls from other departments to speak with customers regarding requests to cancel their service
• You will contact customers who desire to cancel their service or who have already canceled and collaborate with the customer to find solutions
• You will apply principles of retention and assist customers interested in renewing services
• You will provide exemplary customer advocacy to resolve customer issues and improve Saela's services

Customer Service Representative:

• You will receive inbound calls from new and existing customers regarding a variety of requests (scheduling, billing inquiries, service concerns, general questions)
• You will respond to customer inquiries with clarity and knowledge of Saela products and services
• You will accurately record customer information and interactions in a Customer Relationship Management software
• You will communicate with various departments, including servicing technicians, regarding customer concerns
• You will demonstrate excellent communication skills as you interact with customers with a high level of professionalism

Outbound Customer Care:

• Make outbound calls to existing customers regarding a variety of requests
• Respond to customer inquiries with clarity and knowledge of Saela products and services
• Demonstrate excellent communication skills as you interact with customers
• Satisfy the specific needs of customers with a high level of professionalism and integrity as you provide world class service

Company Description:

Saela is a Utah-based company that excels in pest control service and creating a happier tomorrow for all. We pride ourselves on our love-based culture, mentorship, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos.

Saela is an Equal Opportunity Employer.

We look forward to meeting you!