Position Responsibilities

• Manage and lead a team of customer service reps on a daily basis.

• Participate in a rotational training program covering all aspects of customer service management.

• Set goals and provide mentoring / coaching.

• Perform quality monitoring on team members and provide feedback.

• Audit department processes and identify areas for improvement.

• Assist in the recruiting process to fill customer service positions.

Minimum Requirements

• High school diploma or equivalent required. Bachelor's degree preferred.

• Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.

• Strong track record of customer-focused service and attention to detail.

• Prior leadership / management experience is a plus.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 5% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.