Visit us at: www.envasesuniversales.com

Customer Service Representative

Injection Preform / Blow Molding Bottle Manufacturer

We are a Food and Beverage Plastic Packaging company, seeking a Customer Service Representative who can join our team and assist us in our goal to continue our commitment to excellence as a world class manufacturer.

Position: Customer Service Representative

Department: Customer Service

Position Overview:

Works with our plants to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. It will also work as a liaison with the outside Sales Representative.

Essential Responsibilities and Duties:

• Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction.
• Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy.
• Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables.
• Support the process of new customer and new part/products set-up and maintaining accurate records.
• Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints.
• Performs shipping function as needed to assist Customers with scheduling of trucks.
• Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained.
• Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met.
• Assist finance with identification of customer ownership related to aged inventory and its disposition.
• Act as a key resource for the Sales Managers and Account Representatives
• Maintain customer files to include: customer profiles, SOP’s, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans.
• Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.
• Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism.

Qualifications:

2 years of experience in customer service is preferred

Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred

Knowledge of SAP is preferred.

AP/AR knowledge a plus

Must be knowledgeable/experience in Google Workspace

Excellent analytical and computer skills is required

Superior teamwork skills, interpersonal and communication skills is required

Position Requirements

Basic math skills, good verbal and written communication, a working literacy of English. Bilingual in Spanish is a plus

Education and/or Experience:

High School graduate or GED recipient or 2 years of related experience and or training or equivalent combination of education and experience.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Customers and employees are required to sanitize their work area regularly, keep distance.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

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