• Offer excellent customer service through verbal and written communication skills from an office environment, experience in the manufacturing sector preferred
• Effective communication skills (active listening, directing, and conveying information);
• Excellent people skills;
• Good math skills are required as unit of measure and various other conversions are a daily activity;
• Ability to remain flexible in an environment with ever changing demands;
• Experience with Microsoft Office Suite;
• Excellent organization skills, detail-oriented with the ability to multi-task;
• Ability to maintain accurate records and confidentiality;
• Proficient with English language (ability to read, write, and speak fluently)

• Input quotes, orders, and returns into the Enterprise Resource Planning (ERP) system
• Follows up on shipment status, back orders, and customer complaints, etc. as needed
• Qualifies new, and re-qualifies former, customers by sending/processing Business Account Forms and creating new customer accounts
• Updates and maintains customer database within ERP system
• Assists customers with products and order inquiries
• Sends requested forms to customers (i.e. Certificate of Analysis, Safety Data Sheets, etc.)
• Routes leads/prospects appropriately
• Assists sales department with customer driven administrative support including order entry and follow up for their territories
• Maintains confidentiality with customer information
• Educates customers about GFS Chemicals’ product offerings
• Proactively calls customers to let them know of product promotions, company news, revisit past conversations and initiate new conversation of GFS’ value
• Provides support to management as needed
• Performs other miscellaneous duties as assigned
• Participates in problem solving and continuous improvement projects
• Follow written policies, procedures, and guidelines
• Most importantly, you help create and maintain a positive, productive, and safe work environment!

EEO/AA/M/F/VETS/DISABLED

No agency calls or emails please!