Job Detail

Customer Service Representative

Customer Service Representative

GFS Chemicals Inc

Powell, OH

Job ID : 2f67505a53335a2f786c5a337a77324253773d3d

Job Description :

GFS Chemicals is a family owned and operated business in Columbus, Ohio serving customers worldwide since 1928. You will be joining an established, close-knit company that has been proudly dedicated to quality, service, and innovation in the specialty chemicals market for 94 years and counting. GFS offers a comprehensive compensation package that includes a generous 401k, profit sharing plan, 2:1 HSA match, company paid life insurance, medical, vision, dental, and much more. Apply now to learn more about GFS Chemicals. Let’s see if we have “Chemistry!”
We are currently seeking Customer Service Representative(s) to join our GFS Chemicals team.
Requirements:
  • Offer excellent customer service through verbal and written communication skills from an office environment, experience in the manufacturing sector preferred
  • Effective communication skills (active listening, directing, and conveying information);
  • Excellent people skills;
  • Good math skills are required as unit of measure and various other conversions are a daily activity;
  • Ability to remain flexible in an environment with ever changing demands;
  • Experience with Microsoft Office Suite;
  • Excellent organization skills, detail-oriented with the ability to multi-task;
  • Ability to maintain accurate records and confidentiality;
  • Proficient with English language (ability to read, write, and speak fluently)
Essential Responsibilities:
You will be trained to use AX 365, SharePoint, and our call center software. Each day presents unique challenges as we strive to stay current on industry-wide best practices. The successful candidate(s) will also participate in the development of new processes and support projects as our department grows while working closely with our customers and internal partners.
Daily activities:
  • Input quotes, orders, and returns into the Enterprise Resource Planning (ERP) system
  • Follows up on shipment status, back orders, and customer complaints, etc. as needed
  • Qualifies new, and re-qualifies former, customers by sending/processing Business Account Forms and creating new customer accounts
  • Updates and maintains customer database within ERP system
  • Assists customers with products and order inquiries
  • Sends requested forms to customers (i.e. Certificate of Analysis, Safety Data Sheets, etc.)
  • Routes leads/prospects appropriately
  • Assists sales department with customer driven administrative support including order entry and follow up for their territories
  • Maintains confidentiality with customer information
  • Educates customers about GFS Chemicals’ product offerings
  • Proactively calls customers to let them know of product promotions, company news, revisit past conversations and initiate new conversation of GFS’ value
  • Provides support to management as needed
  • Performs other miscellaneous duties as assigned
  • Participates in problem solving and continuous improvement projects
  • Follow written policies, procedures, and guidelines
  • Most importantly, you help create and maintain a positive, productive, and safe work environment!


EEO/AA/M/F/VETS/DISABLED

No agency calls or emails please!

Company Details :

Name : GFS Chemicals Inc

CEO : J Steel Hutchinson

Headquarter : Powell, OH

Revenue : $25 to $100 million (USD)

Size : 51 to 200 Employees

Type : Company - Private

Primary Industry : Chemical Manufacturing

Sector Name : Manufacturing

Year Founded : 1928

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Details

: Powell, OH

: 34543 - 46054 USD ANNUAL

: 17 days ago

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