If you have a passion for service and take pride in making a difference, combined with the experience, ability and willingness we want to speak with you.

We are seeking an experienced Customer Service Representative who is team player - confident, credible, and intelligent - looking for a challenging opportunity to accelerate growth.

We offer:

• Highly competitive base compensation & quarterly bonus potential
• Company Health, Dental, and Vision insurance option
• 401k program with Generous Company match
• Paid Life Insurance and Disaabillity
• Work Life Balance - 12 company paid holidays and PTO
• Professional Development Opportunities

Your Position

The Customer Service Representative (CSR) is a critical role which works closely with regional sales representatives across the organization to ensure that consumable products and technology solutions are delivered and integrated to a degree of success and satisfaction that assures transactional repeatability and strengthening of long-term customer relationships.

Our Character

Our company’s foundation is our core values -- integrity, excellence, and impact. We believe that our pursuit of success is well-served only if we strive to embody these principles of conduct -- striving to do what is right all the time, give our very best effort in everything we do, and make a positive difference in the world around us.

Duties/Responsibilities:

• Build strong rapport and familiarity with active customer account contacts and maintain multi-tier roster of viable contacts - new and existing - throughout short tenure and turn-over cycles.
• Develop an in-depth understanding of customer preferences and administrative processes to ensure seamless integration of product and service fulfillment objectives and an incredible service experience / customer journey.
• Engage with account contacts on a regular basis to monitor, rate and record customer sentiment, respond to service-related questions, share new product ideas and announcements, and identify / uncover incremental sales opportunities.
• Maintain close visibility on customer account reorder patterns / account action indicators and leverage engagement opportunities to position and drive repeat product sales as a value-added service.
• Periodically gather customer feedback by initiating informal surveys or feedback loops, and share / report documented results with direct supervisors.
• Report and escalate product or service issues impacting value realization or threatening customer relationship longevity.
• Assist territory sales representatives in data mining and cleansing activities aimed at establishing new customer relationships and uncovering new sales opportunities.
• Take ownership of assigned tasks and seek opportunity to engage with customers and provide meaningful value along every step of the way.

Required Skills/Abilities:

• Highly adaptive to fluid social and situational demands.
• Highly responsive to rapid task assignment.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent prospecting and sales positioning skills.
• Situationally aware, attentive, and strong preemptive problem-solving skills.
• Excellent time management and multi-tasking skills.
• Ability to prioritize tasks without compromise to detail- or time-sensitivity.
• Goal oriented and excels under pressure.
• High level of proficiency in Microsoft Office Suite and keen understanding of CRM concepts and fundamentals.

Education and Experience:

• High school diploma or equivalent minimally required.
• Undergraduate degree or equivalent, related work experience preferred.
• Experience working in professional services or sales team settings highly desired.

Physical Requirements:

• Prolonged periods of sitting or standing at a desk working on a computer and communicating telephonically.
• Working on-premise in an office setting during normal business hours Mon-Fri 9am-5pm.
• Location: Tampa, FL

About Us

As the largest and most-trusted supplier of RFID key cards and credentials for hotels, RFID Hotel leads uniquely at the intersection of technology and meaningful change by providing the best quality products and the highest level of customer service. With thousands of hospitality customers across the globe and millions of products in circulation, our vision is to cultivate an ecosystem of operational efficiency that enables the best experiences. Just like our customers, we are change-agents who are passionate about making a positive difference in the lives of those we serve, and we’re inspired by the opportunity to help them deliver desired outcomes.

RFID Hotel operate within the Avery North America Division of CCL Industries, a world leader in specialty label packaging solutions for global corporations, small business and consumers. Our offices are located in Tampa, FL.”

All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.

Thank you for your interest and considering this opportunity! Please send resume when responding.

Job Type: Full-time

Salary: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location: One location

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