SUMMARY DESCRIPTION:

Seeking a Front Desk Dental Receptionist at our Port Saint Lucie location who is able to perform day-to-day activities of the business office, including maintenance of patient records, scheduling of patients, accounts receivable, is able to maintain the appearance and order of the dental office, is able to be welcoming of new and current patients and must have knowledge of Dental Insurance.

PRIMARY FUNCTIONS:

The primary responsibility of a Front Desk Receptionist is to attend to the patients on the phone and in person. Coordinate and organize appointments by maintaining the schedule as well as facilitate the work flow of the dental office.

DUTIES AND RESPONSIBILITIES:

§ Greet and build strong rapport with patients

§ Processes patient data entry into appropriate systems and submits dental insurance claims daily

§ Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, organizing stockroom and verifying receipt of supplies

§ Promptly notifies the patient if there will be a wait when they arrive and consistently updates the patients on wait times in an unmistakably caring demeanor.

§ Pre-empts wait times by calling patients ahead of time if the schedule is busy and the patients won’t be taken back on time.

§ Checks in lab cases

§ Ensure Hygiene Schedule is full; Re-care calls

§ Ask each patient to participate in the Referral Program

§ Maintain a clean and neat working area

§ Adhere to uniform and dress code policy

§ Perform additional duties as assigned

SKILLS AND SPECIFICATIONS:

§ Ability to write clearly, concisely, logically, and legibly

§ Demonstrate accuracy in spelling and basic mathematics

§ Speak, understand and write grammatically correct English

§ Excellent customer service and phone etiquette skills

§ Demonstrate thorough knowledge of Dentistry including dental terminology, technology, health maintenance, and procedures

§ MUST HAVE Knowledge of DENTAL insurance plans and payment/collection processes and
Maintain a professional demeanor at all times

§ Demonstrates exceptional human relation skills

§ Ability to assess issues and seek resolutions

§ Computer proficiency and the ability to learn new programs

EDUCATION AND QUALIFICATIONS:

§ High School Diploma or equivalent

§ Minimum of One year Dental Front Desk experience

§ Dentrix/Open Dental knowledge preferred

§ CPR Certification preferred

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• DENTAL Front Desk: 1 year (Required)

Work Location: One location

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