The Digital Product Owner will successfully document the current state of the Direct Energy acquisition and retention experiences and make necessary changes to keep products legally sound. The candidate will work closely with business stakeholders and SCRUM team to ensure we can deliver valuable, measurable improvements for the company and to end users.

Essential Duties/Responsibilities:

• Ensure digital product enhancements and initiatives align with digital, business, technical, and financial objectives.
• Provide end-to-end documentation of each platform with recommendations for strategic changes.
• Report KPI analytics and executive-level updates to cross-functional teams and various stakeholders consistently throughout all stages of projects.
• Leverage data insights to evolve products and digital experiences to align with best practices.
• Work in an Agile environment and continuously collaborate on the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.
• Partner with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Partner with Digital Experience, Digital Content, UX, and Technical resources to ensure consistent strategy and best practices implementation.
• Work with pricing and marketing teams to create and communicate strategy related to the self-service user experience, support, and monitoring for customers.
• Contribute to strategy for go-to-market plans, working to ensure that product management, marketing, and sales requirements are fully considered.

Working Conditions:

• Remote work position
• Some overtime required as special projects arise
• Travel N/A

Minimum Requirements:

• Bachelor’s Degree required
• Business Analyst preferred
• 4+ years of digital experience, with a focus on product management related to website or OAM, e-commerce experience a plus
• Balance of technical knowledge and business acumen
• High degree of organization, team development, and personal accountability
• Proactive, self-starter with excellent communication skills and ability to manage multiple priorities effectively
• Ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• Proven track record of delivering data-driven strategy and solutions with a customer-first mindset
• Proficiency with MS Office, Adobe Analytics

Preferred Qualifications:

• Energy experience preferred, but not required
• Preferred experience with Azure Dev Ops and Basecamp

Job Types: Full-time, Contract

Pay: $41.75 - $82.72 per hour

Schedule:

• 8 hour shift

Experience:

• Product Owner: 4 years (Required)

Work Location: Remote

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