Fraud Operations Specialist I, II, III, Senior
Fraud Operations Specialist I, II, III, Senior
Alaska USA Federal Credit Union
Glendale, AZ
Job ID : 2f67505a53334632784635327867614d52413d3d
Job Description :
Functions Supervised: None
Primary Functions: Perform activities in support of Fraud department. Responsible for locating documents to use as investigative tools for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. Creating collection letters to other financial institutions to mitigate loss.
Duties and Responsibilities:
- Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
- Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
- Create affidavits and send to branches/members with support documentation.
- Process inbound mail for Fraud Operations.
- Locate surveillance and review recorded calls to support investigations.
- Create and send collection letters to other financial institutions to mitigate loss.
- Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
- Perform other duties as assigned.
Qualifications:
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties. Must have strong oral and written communication skills, and general knowledge of financial transactions. Comfortable with technology. Ability to understand and apply regulations and procedures to case evaluations.
Tenure: Fraud Operations consists of these non-supervisory titles: Fraud Operations Specialist I, Fraud Operations Specialist II, Fraud Operations Specialist III, Senior Fraud Operations Specialist. Primary responsibilities based on roles: support (Specialist I), case intake (Specialist II), investigations (Specialist III), deep-dive investigations (Senior Specialist). Promotion opportunities are available once performance meets or exceeds expectations.
- Fraud Operations Specialist I (Category 14): $41,484 - $60,567 annually
- Fraud Operations Specialist II (Category 13): $44,803 - $66,309 annually
- Fraud Operations Specialist III (Category 12): $48,387 - $73,549 annually
- Senior Fraud Operations Specialist (Category 11): $52,258 - $81,523 annually
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Alaska USA’s comprehensive Benefits Programs.
Company Details :
Name : Alaska USA Federal Credit Union
CEO : Geoff Lundfelt
Headquarter : Anchorage, AK
Revenue : $100 to $500 million (USD)
Size : 1001 to 5000 Employees
Type : Nonprofit Organization
Primary Industry : Banking & Lending
Sector Name : Financial Services
Year Founded : 1948
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Details
: Glendale, AZ
: 41484 - 60567 USD ANNUAL
: 29 days ago
