FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

FULLY REMOTE POSITION

As a Corporate Trainer your primary responsibilities will include:

• Coordinate scheduled learning and development courses, advertise, and manage responses
• Facilitate the new agent training program and coordinate attendance to ensure that new hires become familiar with the company's culture, policy and procedures
• Collaborate with internal departments and vendors to establish training needs and design/develop training
• Deliver internal training courses relating to business travel, soft skills, and travel related systems and products
• Use professional and personal examples to reinforce the skills and knowledge being taught and updating training material
• Relate to trainee and learning objective(s) to ensure that the most suitable delivery method is used for training
• Maintains and expands knowledge of FROSCH and industry tools, systems, processes and procedures and can effectively facilitate courses on these topics
• Administer the LMS (Knowledge Hub) and ensure all course attendance lists and employee training records are updated in a timely manner
• Liaise with all areas of the business to ensure learning and development needs for employees are identified
• Create and publish materials to support learning and provide on-going job support
• Review learning programs and identify opportunities for improved results
• Identify training requirements and translate them into training packages

Requirements:

• APOLLO GDS EXPERIENCE IS A MUST
• Must be able to travel on an as needed basis, 40-70% annually
• Impeccable interpersonal skills and competence in training delivery and can facilitate a variety of subjects including soft skills and technical skills
• Ability to demonstrate adaptability and flexibility
• Strong computer and administrative skills including proficiency in Microsoft Office, WebEx, and Adobe
• Clear and effective written and verbal communication skills
• Previous Client Base experience is a plus
• GDS experience with Sabre is required, knowledge of both Sabre and Apollo preferred
• Experience in training development and delivery (preferably in the Business Travel industry) preferred
• Knowledge of FROSCH policies and procedures highly preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CT $56,750.00 - $81,800.00; WA $65,478.40 - $81,800.00; RI $56,750.00 - $77,500.00; CA $64,480.00 - $81,800.00; CO $52,750.00 - $77,500.00; NY $55,341.00 - $81,800.00; NJ $52,750.00 - $81,800.00; NV $52,700.00 - $74,500.00