Currently, we are looking for an Intern, Employee Feedback to join the ArcBest team. The Intern, Employee Feedback works directly with employees as a first line of support for various internal customer needs as they relate to employee feedback systems, specifically employee surveys. Support can occur by email, phone, in person, or Microsoft Teams. This position ensures all support requests and user issues are appropriately tracked and communicated to generate metrics that drive improvements in the employee experience.

Your contribution may include:

• Collaborate with the employee feedback team to conduct and facilitate surveys, ensuring the quality and delivery of surveys.
• Handle employee support requests with excellence and integrity, escalating to the appropriate areas when needed.
• Help troubleshoot and properly escalate vendor site issues, survey process issues or opportunities for improvement.
• Track support metrics diligently to build a database of common questions and employee experience insights.
• Collaborate and build relationships with other departments.
• Assist with the design and deployment of system solutions that solve common support questions.
• Identify areas of support that could potentially be automated through cognitive chat, phone, and email channels.
• Demonstrate accuracy and productivity in a fast-paced environment.
• Other duties and projects, as assigned.

As an Intern, Employee Feedback, you will be a member of the ArcBest Talent and Growth Initiatives team in Fort Smith, AR. This is a part-time position and will work up to 29 hours per week. Work hours generally fall between 7:30am – 5:30pm, Monday - Friday with irregular hours depending on workload. Schedule will vary based on the student’s school schedule.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Currently pursuing a bachelor’s degree, preferably in Computer Science or Business.

Experience: One year experience with employee and/or customer support, preferred.

Computer Skills: Proficient in Microsoft Office Suite.

Job Types: Part-time, Internship

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fort Smith, AR: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently enrolled in college courses?
• Are you currently pursing a bachelor's degree in Computer Science or Business?

Work Location: One location

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