Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

JOB SUMMARY: The Manager of Product Operations runs the vacation package operations for both Universal Orlando Resort and Universal Studios Hollywood, in addition to overseeing the configuration for ticket only sales. This role is responsible for ensuring that vacation packages and all the ancillary products are built with excellence and operating correctly across all distribution systems (online, call center and travel agencies). Responsibilities include leading technology enhancements with the vendor, building and maintaining vacation packages & products, team leadership, project management and optimizing the customer/agent experience.

MAJOR RESPONSIBILITIES:

• Manage product development cycle to ensure successful product release (this includes actively participating in the product build work and communication to partners on status and/or additional business inputs needed).
• Lead a team of product analysts (managing their workload, helping them troubleshoot issues and supporting their career & knowledge development).
• Provide technical support for the Call Center, Operations, Guest Services, Finance, Accounts Payable to resolve day-to-day system issues.
• Reviews product build documentation handed off by Marketing for provisions, terms and conditions and implements into database.
• Participates in defining requirements for future technology enhancements; partnering with the vendor for business testing and implementation.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION: Bachelor’s degree preferred in Business Administration or Information Systems.

EXPERIENCE:

• 5+ years in Product Development; or equivalent combination of education and experience.
• Strong project management, trafficking, and organizational skills, with high attention to detail; proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
• Practical knowledge of Trisept Solutions systems or similar build system and hotel and/or product APIs
• Excellent client service and problem-solving skills, able to identify and anticipate both opportunities and problems and drive them to resolution
• Prior experience leading a team is preferred
• Goal-oriented, self-motivated, creative, flexible and adaptable to new situations.
• Extensive computer knowledge and proficiency in business software applications
• Superior communication and interpersonal skills. Proven ability to develop presentations and present concepts and/or business recommendations clearly.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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