UCFS is looking for candidates who are passionate about making a difference in the lives of others! UCFS is currently seeking a full-time (40 hours) Customer Service Representative for our Norwich Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff; includes intake support for medical and dental services as well as telephone support for all callers.

Essential Responsibilities –

• Greets all clients, visitors, and employees, providing courteous and professional customer service in person or on the telephone. Performs proper protocol for announcing visitors as directed by his/her home department.
• Services the reception area and performs related data collection/entry; screens all clients and updates pertinent demographic and insurance information into the Electronic Health Record.
• Follows the check in and out workflow process to ensure that the client and clinical staff experience exceptional customer service.
• Operates multi-line telephone system, screening calls, answering and transferring calls, and taking messages as directed by his/her home department.
• Refers clients to the on-call physicians or the answering service as necessary. Screens emergencies and understands how to appropriate handle and transfer these calls following his/her home department protocol.
• Services clients, visitors, and callers collecting and providing information, answering questions, and making referrals regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related.
• Schedules and books clients for appointments with Behavioral Health, Dental, Medical and all other Health Center service, utilizing proper system for clinician and/or UCFS employee notification.

• High school diploma or general education degree (GED)
• Three to five years related experience and/or training; or equivalent combination of education and experience
• All employees at UCFS are required to be vaccinated against COVID-19

UCFS offers a comprehensive benefits package including -

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks vacation, 5 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance

UCFS does not just welcome diversity, we celebrate it! We strive for diversity throughout our organization to reflect and represent the communities we serve. UCFS is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status or any other characteristic protected by applicable law. BIPOC candidates are encouraged to apply.