Summary of Position: Assigns and manages the appropriate resources to complete customer facility management and maintenance objectives. Documents and monitors each step of projects to ensure delivery is on time and on budget. Maintains high level of self-organization and employs strong communication skills to provide excellent customer service and proficient vendor management.

Essential Functions:

· Facilitates and coordinates external third parties/vendors to successfully execute projects for customers.

· Manages project budget and appropriately allocates resources. Delivers projects on time and within the scope of the budget.

·Responsible for managing multiple projects simultaneously using independent judgment and discretion.

·Proactively monitors and assesses project status and project progression to minimize unnecessary risk to timeline and budget.

·Manages changes to project scope, schedule, and cost using TCG guidelines for verification and quoting.

·Thoroughly documents and communicates to customer, vendor, and stakeholders during the entire project through closure.

·Perceives when to escalate project to senior coworkers or to Management.

·Competently manages and maintains customer relationships and third party/vendor relationships. Builds customer and vendor reliance on TCG expertise.

·Performs other work related duties as assigned.

Performance Measurements:

· Promptly address priority level of work orders to establish daily workflow, designating highest priority projects first.

· Consistently and accurately process a minimum of 50 work orders per day.

· Complete projects on time and within budget.

· Participate in evening and weekend on-call rotation.

· Meet attendance requirements by being on time and present according to established work schedules.

· Adhere to all TCG policies and procedures.

Knowledge, Skills and Abilities:

· Customer Service: Demonstrates a working knowledge of providing customer service, building strong customer relationships and customer satisfaction.

· English Language: Exhibits a working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Analytical Thinking: Analyzes information and uses logic to address and solve work-related issues and problems.

· Initiative: Willing to take on responsibilities and challenges.

· Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Reading Comprehension: Understands written sentences and paragraphs in work related documents.
Speaking: Talking to others to convey information effectively.

Job Type: Full-time

Pay: $62,500.00 - $72,500.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• El Dorado, KS 67042: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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