Job Detail

Service Advisor

Service Advisor

Franklin Ford

Franklin, NC

Job ID : 2f67505a53335a347931427a78776d4853413d3d

Job Description :

Franklin Ford located in Franklin NC is currently seeking a Service Advisor. Applicant must have exceptional customer service skills, self-motivated, well organized, high energy, and be able to sell recommended services to customers.
Service Advisor - Job Responsibilities:

  • Greet customers and assist them with any inquiries.
  • Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Prioritize required services, and be prepared to provide options upon request.
  • Document services declined and ask for follow-up on future service considerations.
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
  • Build strong relationships with the customers.
  • Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.

Service Advisor - Requirements:

  • Prior Automotive experience is required.
  • Product knowledge and tire quick service experience is a plus.
  • The successful applicant must be able to work efficiently in a fast-paced environment.
  • Must possess excellent customer service skills.
  • Strong written and oral communication skills are paramount.
  • Must have computer proficiency.
  • Valid Driver's license and clean driving record

Benefits

  • Medical, Vision, Dental
  • Five Paid holidays
  • Paid vacation
  • Short and Long Term Disability
  • Life insurance

Work Remotely

  • No

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 10 hour shift

Supplemental pay types:

  • Bonus pay
  • Commission pay

License/Certification:

  • Driver's License (Required)

Work Location: One location

Company Details :

Name : Franklin Ford

Headquarter : Franklin, NC

Revenue : Unknown / Non-Applicable

Size : 1 to 50 Employees

Type : Company - Private

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Details

: Franklin, NC

: 45000 - 65000 USD ANNUAL

: Today

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