Position: Store Team Member – Back End 1.0 FTE, Non-exempt

Summary: Store team members work with staff members and Habitat volunteers to provide retail customer service, pick-up and move donated merchandise, drive the box truck, and process donations. Proceeds from the Habitat Store help build and repair affordable homes in East Jefferson County.

Responsibilities:
As a valued Team member, you will work closely with other volunteers and teammates to help accomplish daily tasks, support the day-to-day retail operations, and participate in store projects. This position is 32 to 40 hours per week; days of work are Tuesday through Saturday.

Furniture Delivery and Pick-ups - 70 % time

• Provide outstanding service to customers and donors
• Drive and operate a 20 ft. box truck safely
• Use of a lift gate safely
• Schedule donation pick-ups
• Respond to customer donation request emails and phone calls
• Assist with pick-ups of donations and deliveries of furniture
• Follow donation guidelines in accepting donations
• Screen and examine each donation, exercising discretion regarding acceptance and disposition of donated goods
• Assist reviewing incoming drop off donations from customers vehicle
• Clean and test donations
• Organize donations into product category within the donation storage areas
• Maintain donor relationships through attentive customer service

Retail Operations - 30% time

• Move and stage merchandise (including furniture) on, off, and around sales floors to maintain integrity of the store’s displays. When items are sold back fill the space
• Process sales using the POS and balance the till at the end of each day
• Price items according to the Pricing Guideline
• Maintain a safe and clean environment by following Store and safety policies
• Support, train and coach volunteers
• Greet and assist customers; carry items to the front desk that customers are purchasing
• Identify issues and solutions to solve them
• Follow Habitat for Humanity operational policies and procedures

Position Requirements:

• Support and endorse the Habitat for Humanity mission
• Excellent communication skills required, together with the ability to work collaboratively with staff, volunteers and donors
• Valid driver’s license, ability to drive a box truck (will train if necessary), and insurable driving record
• Ability to deliver legendary customer service and connect with store customers
• Strong organization skills and desire to keep a clean and tidy work environment
• First-Aid/CPR certification (will train if needed)
• Be able to spend a minimum of 75% of the workday being physically active
• Able to lift 50 to 100 lbs. with minimal to no assistance
• Able to go up and down stairs multiple times a day
• Able to frequently move about the store and other building areas to lift, carry, push, pull, or otherwise move objects
• Able to carry objects and goods to customer cars, approximately 100 yards
• Able to help load furniture items into customer cars
• Able to use MS Teams, MS Excel and MS Word
• Ability to enter information into a POS
• Ability to use a GPS and follow navigational instructions

Salary and benefits:
Hiring Range is $15.83 to $22.16 per hour. Benefits include paid medical, vision and dental insurance for the employee, 401K with employer match (4%), holidays (10), sick time and three weeks of vacation annually.

Equal Employment Opportunity:
HFHEJC is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, gender, color, age, religion, honorably discharged veteran or military status, marital or familial status, gender identity, sexual orientation, political ideology, creed, heritage, ancestry, national origin, the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, or any other status or characteristic protected by law.

Job Type: Full-time

Pay: $15.83 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to commute/relocate:

• Port Townsend, WA 98368: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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