UX Researcher
18 month contract
Hybrid (Redmond, WA)

Our client's research team is seeking a UX Researcher to conduct evaluative and generative research in the Field Service management domain. In this role you will work with a cross-functional team working closely with design, program management, and engineers to understand our customers and their experience.

Responsibilities

• Drive research activities to inform product design and direction
• Deliver actionable research findings on time and with quality
• Work closely and collaboratively with Design, PM, and Engineering partners to design and ship the product experiences that delight target users and customers
• Communicate your findings in a clear and concise manner and drive meaningful action based on those findings
• Document recommendations and point of view based on research and analysis

• A degree in human-computer interaction, cognitive psychology, behavioral science, or a related field. Graduate degree is preferred OR significant industry experience where the most recent role is a UX researcher
• 2+ years of experience conducting product design research with demonstrated experience using a wide variety of design research methodologies including but not limited to usability studies, heuristic evaluations, interviews, surveys, benchmarks, and persona development
• Experience creating study plans and running large and small tests
• Excellent collaborations skills, and experience teaming with designers to help prepare designs for testing
• Accurate measurement and precise reporting of usability data and other research data
• Demonstrated ability to analyze research data, create results presentations, and deliver them to design and product teams
• Excellent oral and written communication skills
• Ability to work independently and as part of a team in an agile environment