Responsibilities:

Hybrid Position

• Develop and maintain relationships with employers, case managers, adjusters, physicians, and other referring providers
• Provide central scheduling for Indiana Workers’ Comp patients
• Provide timely and excellent customer service to anyone reaching out with questions via phone or email and providing timely answers
• Occasionally assisting with insurance verification and obtaining Authorization / re-authorization
• Communicate questions and concerns to staff at our physical therapy clinics in Indiana
• Work closely with our Work Comp auth department to communicate updates on patients
• Other tasks assigned by their Director

Required Education and Experience:

• High school graduate or equivalent
• Experience with Work Comp in Indiana
• Excellent customer service skills
• Able to Multi-task in a fast pace, high volume, potentially stress filled environment while handling daily job duties
• Problem solving skills when it comes to Who, what , when , where and why something is happening or needs to happen.
• Teamwork and Team player. We are here to help each other, patients, clinical staff and referral sources with whatever they need.
• Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce
• Organizational skills