TITLE: Administrative Assistant

REPORTS TO: Technical Customer Service Manager

General Responsibilities:

This position is responsible for handling front desk reception and administrative duties, along with supporting the Customer Service group. General duties are to provide assistance with answering phones, processing mail, filing, data entry, scanning, order tracking, and various tasks assigned by Manager.

Specific Duties:

• Answer phones main switchboard and transfer to appropriate departments.

• Administrative support to leadership team and Order Fulfillment Group.

• Maintain conference rooms on a daily basis to ensure they are equipped for the day and create a positive experience for users

• Process incoming and outgoing mail

• Manage office supplies for building

• Order Management Support, such as providing tracking numbers to customers, reporting late orders, recording Voice of Customer feedback.

• Assist accounting with filing of documents

• Maintain content of electronic communication boards
• Provide backup to other Administrative Assistants as needed individually or as part of a team, implement process improvements

Job Qualifications:

• A High School Diploma or GED required with minimum of 2 years experience
• AAS in Secretarial Science, Business, or Administration a plus
• Professional appearance and positive attitude
• Ability to work independently on assigned tasks
• Strong organizational skills and ability to multi-task
• Proficiency in MS Office applications essential (Word, Excel, PowerPoint,) SharePoint a plus
• Excellent communication skills (English) required (both verbal and written)

ADA Physical/Mental/Workplace Requirements:

• Occasional lifting up to 25 lbs.

• Sitting, working at desk/personal computer for extended periods of time
• Primary work environment is professional corporate office

Gorbel® is an equal opportunity employer.