Assistant Branch Manager I
Assistant Branch Manager I
Alaska USA Federal Credit Union
Spokane, WA
Job ID : 2f67505a5333642b793146317a67754853673d3d
Job Description :
Functions Supervised: Branch Activities and Staff
Primary Functions: Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Alaska USA Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned.
Duties and Responsibilities:
- Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
- Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions.
- Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities.
- Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines.
- Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business.
- Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action.
- Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines.
- Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals.
- Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise.
- Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships.
- Perform other duties as assigned.
Creditable Experience in Lieu of Education: Three years of increasingly responsible experience in a related field preferred.
Experience/Skills: Strong verbal and interpersonal communications and personnel management skills required. Passion for helping people with a dynamic personality and strong desire to learn. Thrive in a team environment and promote a culture of mutual support while displaying emotional intelligence. Must be able to lift 25 pounds.
Tenure: Not Applicable.
Compensation:
Salary Pay Range: $52,258 - $81,523 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Alaska USA’s comprehensive Benefits Programs.
Company Details :
Name : Alaska USA Federal Credit Union
CEO : Geoff Lundfelt
Headquarter : Anchorage, AK
Revenue : $100 to $500 million (USD)
Size : 1001 to 5000 Employees
Type : Nonprofit Organization
Primary Industry : Banking & Lending
Sector Name : Financial Services
Year Founded : 1948
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Details
: Spokane, WA
: 52258 - 81523 USD ANNUAL
: Today
