JOB DESCRIPTION

CUSTOMER SERVICE CLERK

Reports To: Front End Manager, Store Director

Position Type: Hourly

Location: Retail

Department: Front End Service

PURPOSE:

As a Customer Service Clerk, you have a desire to work with our valued customers and provide first-class customer service. To truly be successful in the position, the individual will be able to handle multiple customer requests and switch tasks frequently. In this role you are the problem solver who has the ability to pay close attention to detail. The possibilities are endless if you have a passion for customer service.

DUTIES & RESPONSIBILITIES:

• Provide high-quality customer service in accordance with our Company’s customer service standards and policies and procedures.
• Operate electronic scanning cash register to total customer’s final bill.
• Receive payment for customer purchases.
• Honor appropriate discounts, coupons, etc. for applicable purchases.
• Assist customers with Loyalty Program questions or sign ups.
• Bag items in plastic, reusable, or paper bags.
• Operates machines to sell money order, lotto tickets, and transfer funds by wire. o May operate computer to provide proper UPS shipping information.
• Process customer returns, sell gift cards & lotto tickets, answer questions & handle other transactions as needed.
• Speak with customers calmly and professionally in order to address and resolve complaints regarding sales, dissatisfaction with service or products, and other problems that may arise.
• Counts paper currency, change, credit card receipts and checks and totals against print outs for accuracy.
• Obtain approval from Check Services when called to a register to handle check declines.
• Answer telephone and page employees over intercom.
• Maintain cleanliness of Customer Service Desk, storage areas, and assist in maintaining cleanliness of front area of store.
• Replace stock in display areas near customer service area as needed.
• Adhere to uniform and grooming policy as defined within company policy.

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience
• Basic arithmetic skills
• Ability to use machines for counting money, wire transfer processing & lottery

• Ability to problem-solve and handle stressful, sometimes complex, situations
• Excellent customer service skills
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently as well as within a large team
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers
• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis)
• Ability to comply with workplace conduct standards

PHYSICAL REQUIREMENTS:
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour work day.)

• Squat/Kneel: Seldom
• Bend/Stoop: Seldom
• Lift/Carry: Occasional/carry 5-35 lbs.
• Push/Pull: Occasional, push/pull 25-50lbs
• Twist/Turn: Occasional
• Grip/Grasp: Frequent
• Reach: Frequent
• Stand/Walk: Continuous

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

WORK ENVIRONMENT:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures inside coolers / freezers.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employee assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Job Type: Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Work Location: One location

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