About us

We are innovative, customer-centric, supportive and our goal is to grow the sewing community by providing quality products, helpful video tutorials, inspiration, and excellent customer support..

Our work environment includes:

• Modern office setting

We're looking for a positive and friendly individual to join our team as a Customer Service Representative. The right candidate will have excellent communication skills, a positive attitude and the ability to remain calm during periods of high stress. Candidates will be responsible for conveniently communicating with customers through multiple channels and ensuring that each interaction is both efficient and educational. Excellent written and verbal communication skills are essential to this position. Knowledge of basic sewing is preferred.

Responsibilities:

• Maintain a pleasant and professional demeanor while speaking with customers or clients.
• Work on projects according to specific instructions.
• Answer phone calls, emails, and live chat.
• Assist with sewing and pattern questions.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fox Lake, WI 53933: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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