Alpine Tree Experts has provided the West Shore with professional tree pruning and removal services since 1978. We are a locally owned and operated business filling an customer service based position.

This person will primarily be responsible for customer service, scheduling, and may assist in some administrative tasks.

Job Responsibilities include:

• Provides friendly and efficient customer service via phone, email, and social media
• Schedules estimates in coordination with sales staff availability
• Works in coordination with sales staff to answer customer inquires
• Utilizes CRM system to track customer communication
• Monitors customer and employee feedback to maintain positive quality of service reputation
• Notifies management of any potential problems and assists in resolution
• Supports field operations as needed by relaying updated information
• Maintains and update filing systems as necessary

We are looking for someone who has the following qualifications:

• Friendly & strong verbal and communication skills
• Accuracy and attention to detail
• Customer service experience
• Ability to multitask
• Familiarity and experience with with CRM systems and practices
• Ability to work both independently and in team environment

Education and/or Experience

• High School Diploma/GED with office/clerical experience
• Education and/or interest in forestry, arboriculture, tree care preferred

Pay is commensurate with experience. This work opportunity would be a good fit for someone who likes a quiet work environment and is a strong independent worker. This position has growth potential. A resume and 3 work related references are required for consideration.

We offer health, dental, vision, disability, and life insurance. Paid time off, paid holidays, and are a family oriented company.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lewisberry, PA 17339: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Schedule management: 1 year (Preferred)
• customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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