Our company is hiring a Data Analyst to help manage the organization's vast amounts of information. The ideal candidate will have experience using data to make objective decisions and be able to provide robust recommendations based on detailed analysis. The Data Analyst will be responsible for planning and executing proprietary modeling and reporting activities, as well as providing data for internal presentations.

• Collect information and generate reports on the key metrics related to Call Center Ops
• Involve in providing day-to-day reporting and analysis around agent level performance, call flow and other communication channels thereby improving customer experience
• Collaborate with CSR teams in identifying potential operational issues and constraints
• Responsible for monitoring and maintenance of core processes, features, and functions
• Ability to understand different process flows and diagnose issues through cross functional collaboration across platforms and teams
• Develop and propose analytical solutions and strategies to tackle business challenges.
• Collaborate with business teams.
• Collect and organize data from primary and secondary data sources and databases using SQL.
• Interpret data, structure analyses, and analyze results using statistical techniques, and programming languages (Python, R) to provide recommendations to different business functions
• Analyze data using statistical models and analysis to solve business issues
• Develop basic AI/ML models (e.g., Decision trees, Regression) to support a variety of business outcomes, such as but not limited to underwriting, operations etc.

Job Type: Full-time

Pay: $75,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay
• Yearly pay

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30326: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQL: 3 years (Preferred)

Work Location: Hybrid remote in Atlanta, GA 30326

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