Director of Operations and Product Management

Summary

The Director of Operations and Product Management will design the process, metrics, and workflows that will improve how we onboard our customers and ensure quality and consistency as we scale. As we expand our customer portfolio, this person will determine how we approach implementing all customers. This position will serve as a point of escalation and a relationship driver for our largest customers, while closely managing the internal team. Additionally, the role will set the product vision and strategy for the Beacon Product Portfolio. This role will define a new product vision, create roadmaps that execute that vision, and drive cross-functional collaboration and alignment with internal stakeholders.

Core Roles and Responsibilities

• Manage the operations of our Shared Services group which includes Business Analysts and provides support for Implementations
• Work with domestic Business Analysts and Account Management to coordinate all client information / requirements gathering
• Ensure all client Service Levels are met and exceeded
• Work closely with Account Management to ensure client satisfaction goals are exceeded

PRODUCT DELIVERY & IMPLEMENTATION:

• Direct SaaS implementations.
• Research, review, and analyze the effectiveness of the current implementation process.
• Provide support, guidance and credible reassurance to customers during the implementation phase.
• Coordinate quality assurance and regression testing.
• Manage system releases and upgrades.

PRODUCT MANAGEMENT

• Partner with Beacon leaders to define and execute on the entire lifecycle of Beacon’s SaaS product strategy and roadmap with the goal of delivering industry-leading solutions across the healthcare continuum.
• Develop a deep understanding of Beacon’s product users and processes necessary to develop requirements for a suite of solutions that enhance Beacon’s strategy.
• Define product release plans, priorities, and schedules; align key groups to the release plans.
• Translate consumer needs into new / enhanced product features for Engineering and UX teams to design.
• Identify opportunities to grow Beacon’s capabilities while providing consistent delivery and stable operations.
• Work with business and technology leaders to assess and balance current needs while identifying and developing innovative solutions that support cutting-edge software.
• Partner with Engineering, User Experience, and Design (UI/UX) teams to prioritize investment in capabilities and guide resources to deliver Beacon’s vision.
• Manage communications with users to announce product issues, technology changes, and release plans.

Professional Skills Expected

• Ability to work independently, dependably and interact proactively and regularly with the team (this is a remote position for the right candidate).
• Ability to manage cross-functional and interdepartmental teams to achieve goals.
• Works well as a team member in a fast-paced and often time-sensitive environment.
• Ability to build supportive relationships with peers, clients, partners, and management.
• Excellent analytical skills, including the ability to integrate information from multiple sources and summarize it clearly.
• Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships.
• Excellent oral and written communication skills, with a demonstrated ability to communicate complex business topics to management and non-technical audiences.
• Executive presentation skills.
• Well-developed technical work skills – proficiency with Microsoft Office Suite.

Experience and Education

• 10+ years of strategic roles in business operations.
• 10+ years of experience managing SaaS Implementations.
• 5+ years of experience managing product lifecycles and requirements
• Ability to create a vision and building to scale, from concept to execution - including areas such as partnership development, operational planning, business development, etc.
• Experience with building and leading high-performing, thoughtful, and action-oriented teams and developing team members within the function to build their careers
• Entrepreneurial experience or interest, with ability to work through very dynamic and ambiguous situations to bring clarity to problems and an action orientation to teams
• A strong internal partnership approach -- low-ego, proactive and intellectual curious, and flexible in arriving at solutions that benefit the business and our people
• Base working knowledge of SQL databases.
• Understanding of software development and Agile methodologies.
• Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and understanding of related compliance and quality aspects
• Experience with Visio or MindMap to buildout workflows and processes
• Bachelor’s degree in business administration or a technical major.
• MBA or Technical Master’s degree is strongly desired (or attainment of Director level).
• US citizen or a Green Card holder – must be able to obtain appropriate HIPAA clearances and pass a rigorous background check.

About Beacon Healthcare Systems, Inc.

Beacon is your trusted partner for health plan appeals, grievances, compliance, and analytics.

In today’s healthcare environment, you need a partner you can trust to help manage your compliance and risk ensuring your business is always audit-ready. Beacon offers extensive experience in health plan technology, operations, IT, compliance and product development, which, alongside best-in-class technology and subject  matter expertise, deliver superior results and products. We understand what Plans need because we’ve been there before ourselves.

Beacon develops secure (HIPAA HiTrust) cloud-based solutions that enable health plans to manage Compliance, A&G and UM (Reconciliation and Enrollment). Our solutions impact operating costs so health plans can do more with the same size team, quickly and successfully get through CMS audits (ODAG/CDAG reports) and improve Star Ratings. Health plan CFOs, COOs, Operations VPs and their teams love us for all these reasons.

Come bring your passion, experience and expertise and impact the future of healthcare!

Job Type: Full-time

Pay: $125,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Managing SaaS Implementations: 10 years (Required)
• Strategic roles in business Operations: 10 years (Required)
• Managing product lifecycles and requirements: 5 years (Required)
• SQL: 3 years (Preferred)

Work Location: Remote

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