Position's Pay Range: $64,500-80,500/annually, depending upon experience.

Essential Job Functions:

Oversee the staff of dry bulk dispatchers. Plan and divide workloads to ensure good internal and external customer service. Coordinate after hours on call coverage.

Email, telephone & fax communications involving customers and drivers which are necessary to effectively dispatch drivers and equipment, give directions (tank wash, customer & fuel stops) and inform drivers of designated routes.

Enforce all company safety policies, including food safety and kosher supervision. Craft and communicate new policies to driving and front office staffs. Ensure all company operations are in compliance with all DOT, EPA and OSHA regulations as well as all federal, state and local laws.

Operate the computer system which includes order entry, order processing, and the development of summary reports needed in the operations of the company. Complete data entry regarding order status which will include entry of all information on dispatch screens.

Assign trailers based on the customer prior commodity restriction lists and ensure trailers receive the proper required tank wash. Work with drivers and customers to maintain the food safety integrity of all products hauled and communicate any cargo related problems to operations manager.

On a daily basis provide the on-call dispatcher needed shipping schedules and trailer lists to assist drivers at night and on weekends. Participate in the on-call rotation by answering phone calls and assisting customers and drivers at night and on weekends.

Supporting other operations personnel in dispatch decisions, development of designated routes, fuel stops, mileages for rate evaluations, and other projects that will improve operating efficiency.

Run reports and maintain data on driver efficiency and equipment utilization. Assist the General Manager in planning and management of operational budgets for dry bulk.

Work with the Fleet Manager and the maintenance department to ensure truck service and repair schedules are executed by dispatch staff. Assist Fleet Manager with assigning drivers to tractors, trailer pool management and coordination of and needed equipment shuttles.

Support sales personnel with the planning and execution of new freight lanes. Monitor sales levels on a daily basis and communicate to the dispatch staff the need for more or less freight orders. Investigate customer complaints and craft corrective action responses.

Qualifications

• Bachelors degree in business related field or equivalent business experience in the transportation industry
• Excellent conflict resolution skills
• Effective oral, written and interpersonal communication skills with the ability to influence
• Basic understanding of Microsoft Office

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

#NDMP