Field Support Engineer
Field Support Engineer
Konica Minolta
West Lebanon, NH
Job ID : 2f67505a5333642b78464e337a512b4653773d3d
Job Description :
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™
Position Objective
Konica Minolta currently has an exciting opportunity for a Field Support Engineer!
Essential Job Functions
- Pre-scheduled monthly network maintenance and review for clients performed remotely and/or onsite
- Network Administration tasks (tasks include network health checks, test backup/restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
- Act as an internal Network Administrator, resolve network problems as necessary
- Complete various day or less network projects
- Provide emergency response to business down issues
- Adhere to and innovate processes and procedures to improve service delivery
- Possess the passion to provide top notch customer service and the desire to create “Raving Fans”
- Continue skills development; maintain proficiency in current technologies
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Essential Activities:
- Deliver onsite pre-scheduled Network Administration service
- Complete detailed checklist covering entire network
- Perform Network Administration tasks
- Implement updates and upgrades to network servers and workstations
- Complete network and workstation related tasks requested by the client
- Make recommendations for network improvements and convey new opportunities to vCIO’s
- Review quarterly reports for client networks and make appropriate system changes and recommendations
- Maintain documentation for client networks
- Complete small Network Projects (day or less) for various clients
Competencies (Knowledge, Skills and Abilities)
- Strong analytical and organizational skills
- Strong communication and interpersonal skills
- Possess inherent troubleshooting skills
- Desire to “do what it takes” to solve technical challenges
- Practical, hands on technical experience is a must
- Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
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Products and Services:
- Network Operating Systems (Windows 2008/2012)
- Microsoft Exchange Server 2007, 2010 and 2013
- Microsoft SQL Server
- VMware vSphere 5.5 and related technologies
- Anti-virus, Anti-spam and Anti-spyware
- Backup Exec / Systems Recovery Server
- Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP PSP, Dell OpenManage)
- Job may have significant, regional travel, which typically does not require overnight stays
- Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
- Creative and resourceful in developing solutions for client needs
- Ability to remain composed and confident under stressful conditions
- Need to work independently in front of clients a majority of the time
Experience, Educational Reqts and Certifications
- Minimum of a two-year college degree or equivalent field experience
- Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
Konica Minolta Offers:
- Outstanding benefits package (including medical, dental, vision, life insurance)
- 401(k) plan with matching company contribution
- Generous holiday and paid time off schedules
- Ongoing professional development training
- Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes Best-In-State Employers 2021, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Company Details :
Name : Konica Minolta
CEO : Shoei Yamana
Headquarter : Tokyo, Japan
Revenue : $5 to $10 billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Computer Hardware Development
Sector Name : Information Technology
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Details
: West Lebanon, NH
: 51074 - 76577 USD ANNUAL
: Today
