For over 20 years, Evolv has focused on providing merchants with merchant services solutions such as credit/debit card acceptance, cash discounting, POS terminals, check processing, and digital marketing. Evolv partners with several Financial Institutions, associations, and sales groups to provide their clientele with top-of-the-line merchant service solutions.

Evolv is seeking a Financial Customer Service Representative at our Newburgh, Indiana location. The role of the Financial Customer Service Representative demands constant focus and commitment to the customer experience, with an above-average ability to facilitate requests from all communication channels. Our needs demand representatives who possess skills using email and telephone-related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professionally and technically.

Required Duties and Responsibilities:

· Provide customer assistance related to billing, statement, or other transaction-related inquiries

· Analyze and resolve first level customer problems and issues within standard set time frames

· Serve as primary receiver and responder of our customer service email and inbound calls (estimated 30 emails and inbound calls/daily)

· Utilize multiple software and web-based systems, including our internal CRM, processing platform reporting tools, reseller back offices, etc.

· Participate in ongoing product and services training

· Assessment of merchant processing statements

· Serve as primary for outbound customer welcome calls and welcome emails

· Working hours (M-F, 9-6 PM CST)

· Other duties as assigned

Qualifications:

· Minimum two-year’s experience in customer service

· Must have a typing proficiency of at minimum 30 WPM

· Must have a passion for problem-solving and working with customers by phone and email

· Able to craft clear and concise business correspondence via email

· Strong analytical, organization, and planning skills

· Ability to adapt to change in a dynamic industry and work in a fast-paced environment

· Knowledge of PC/Windows/Internet-related technologies; knowledge and experience working with MS Outlook, Word, and Excel

· Must demonstrate an ability to learn new and customized software/web-based applications

· Financial services experience, reconciliation experience, a plus

Job Benefits:

· On the job training programs

· Medical, Dental and Vision Insurance (available after 90 days)

· IRA program (available after 180 days)

· Casual business dress code

· Internal training system with procedures and coursework for extended learning

· Excellent location near highways

· Frequent luncheons and Holiday celebrations

· Annual Sales Summit- Bally’s

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Offices are cleaned daily. Restricted access to the office building.

Ability to commute/relocate:

• Newburgh, IN 47630: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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