AmericInn by Wyndham of Havre

Job description: Guest Service Representative

-Create outstanding guest experiences by remembering that to do so is to deliver this company’s primary product to its customers

-Assure outstanding staff experiences by treating co-workers and their work environment with respect at work, social media and in public

-Use outstanding business practices by achieving standards as provided by your supervisors, the owner of this hotel, and its franchisers

-Contribute to the long-term success of this and all AmericInn Lodges by performing tasks that lead to profitability

-Facilitate the flow in information through front desk as it relates to the sale of clean and friendly service to guests.

Responsible to the following people:

-AmericInn Lodge guest, potential guest, and visitors

-AmericInn Lodge owners, managers, supervisors and other staff

Other responsibilities and job duties are as follows:

Hospitality:

-Report to work on time, well groomed, in uniform, with nametag, ready to work and wearing a smile

-Provide assistance and courtesy as needed to guest, and staff, reinforcing AmericInn policy of clean and friendly

-Maintain a home-away-from-home atmosphere in the lobby which includes keeping a clean and well stocked atmosphere

-Meet all guests with a sincere smile and greeting

-Give direction to the guest and visitors to the areas of the lodge and to local attractions and businesses as well as assistance in road reports and weather

-Enjoy telling about Havre's restaurants and amenities

-Perform the laundry activities

-Perform minor maintenance tasks, such as tightening toilet seats, TV’s, etc.

-Report and document other maintenance and safety concerns

-Vacuum/Sweep hallways, stairways etc. and any other various cleaning duties to be completed

-All other duties as assigned including but not limited to maintaining swimming/spa.

Essential equipment skills that are required:

-Property management systems (computer)

-Commercial washer and dryer

-Calculator

-Credit card machine

-Switchboard

-TDD and other ADA equipment

-Fire alarm system

-Fire extinguishers

-Cordless telephone

-Guest room telephones, televisions, PTCA system, door locks

-Utility shut-offs

-Coffee maker

Additional equipment skills that may be required:

-Time clock

-Vacuum cleaner

-Guest room alarm clocks/ radios

-Commercial laundry washer and dryer

-Commercial laundry chemical dispenser

-Various hand tools, power tools, etc

-Lobby stereo system

-Exterior lighting system

-Pool/Spa system

Environmental Hazards:

-Personal protective equipment including safety glasses/goggles, rubber gloves and facial mask must be worn where needed and will be provided for you.

Typical physical activity:

-Speaking, hearing, standing, walking, sitting, writing, repetitive motion, visual concentration, mental concentration, pushing, pulling, carrying, bending, stooping, kneeling, crouching, able to lift 50 pounds.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 2 years (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: One location

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