FROSCH has a terrific opportunity for a Quality Control Specialist to provide support virtually or based in any of our U.S. office locations. As a Quality Control Specialist, you will provide back-office support for various systems and assisting with managerial projects and initiatives. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative and dynamic environment in which employees thrive.

Job Responsibilities

• Providing support for questions related to air contracts, promotions, formats and faring with a high degree of initiative, confidentiality, and professional demeanor; Coordinate with supervisors and team leads on urgent matters
• Review all international reservations to ensure the lowest fare is confirmed and ensure that client travel policies are consistently followed and documented
• Evaluate alternate airfares for lower cost by checking consolidators and other resources to ensure the lowest fare is confirmed
• Provide creative ticketing possibilities to lower the total fare by split ticketing, around the world or circle pacific fares, often reviewing these with the International Rate Desk
• Ensure reservations are reviewed for commission opportunities and research current or past contracts to reconcile ADMS
• Continually stay informed of all airline rules and regulations in addition to other industry requirements; Participate in operational projects and functions as appointed by manager
• Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute: ticketing, exchanges, refunds, and queue sorting

Required qualifications, capabilities and skills

• Previous experience working within a travel management company required
• Prior native GDS use in Sabre is required
• Strong background in Q/C, airline ticketing, and ticketing requirements and procedures is required.
• Excellent written and verbal communication skills, along with superb attention to detail with impeccable listening skills
• Outstanding analytical and critical thinking abilities
• Ability to multi-task, pro-actively resolve problems independently, and work well under pressure and meet critical deadlines
• High school diploma, GED or equivalent

Preferred qualifications, capabilities and skills

• Demonstrated knowledge of the best practices within the travel industry
• Proficiency in Microsoft Suite; especially Outlook and Word is a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CA $23.05 - $37.50 / hour; NV $23.05 - $32.77 / hour; CT $24.98 - $37.50 / hour; NY $23.05 - $37.50 / hour; NJ $23.05 - $37.50 / hour; RI $24.98 - $36.05 / hour; CO $23.05 - $36.05 / hour; WA $23.05 - $37.50 / hour