Description:
Job Summary: Working under the supervision of the Controller, the IT Technician is responsible for overseeing the daily performance of network, computer, phone, and security systems and investigating and diagnosing network problems to maintain systems integrity.
Essential Functions of the Job (listed in order of importance):
Implement, manage, and support desktop, laptop, servers, networks, VOIP phone and security systems to reliably and efficiently provide the infrastructure and support to all business areas and end users.
Setting up new users, server permissions and managing back-up, security and passwords.
Monitoring internet and email usage to ensure compliance.
Install IT hardware, software and peripheral equipment.
Monitor and maintain computer system and equipment performance to ensure proper and reliable operation.
Collaborate with others at all levels to resolve hardware, software, and information technology issues.
Provide technical support for hardware and software maintenance or use.
Train others to use computer equipment, peripheral equipment, phones, interfaces and software.
Collect IT usage stats and performance and carry out routine configuration and installation of IT solutions.
Maintain up to date industry knowledge relating to Company systems, protections and improvements.
Work safely.
Marginal Job Functions: (if applicable)
Basic understanding of systems used in the manufacturing and inspection process.
Develop training materials, procedures, and policies related to IT systems.
Prepare evaluations of software or hardware and recommend improvements or upgrades.
Perform minor repairs to computer equipment.
General project management.
Special projects as defined by Controller or Company President.
Requirements:
Skills Required to Perform the Duties of the Job:
Working knowledge of operating systems, desktop and laptop, and office productivity software.
Basic knowledge of virtualization or remote access technology, virus protection applications, Active Directory, and Exchange.
Familiarity with LAN devices, circuits, cabling, voice communication systems and facilities management.
Strong knowledge and understanding of Microsoft Windows operating systems and Microsoft Office programs including but not limited to Excel, Outlook, Access, and Word.
Office 365 experience necessary.
Access database knowledge is required.
Knowledge and understanding of Apple operating systems.
Knowledge and understanding of VOI systems and equipment.
Analytical skills required to identify, prioritize, and resolve problems.
Proven problem solving ability.
Strong customer service and communication skills including active listening, reading, speaking, and writing skills.
Ability to determine how a system should work and how changes in conditions, operations, and environment will affect outcomes.
Reliable, responsible, and dependable.
Strict attention to detail, highly organized and efficient.
Educational Requirements Needed to Perform the Duties of the Job:
Associate’s Degree or
High School with Vocational school training
Pass selected IT proficiency tests.
Physical Requirements to Perform the Duties of the Job:
Sitting, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Stooping, Kneeling, Reaching
Close visual work, ability to adjust and focus.
This is an “on-call” position requiring the use of wireless phone for after-hours contact. Some overtime and weekend work may be necessary depending on workload and/or projects.
Experience Required to Perform the Duties of the Job:
1-2 years IT Technician experience or completion of a recognized apprenticeship program.
Excellent interpersonal skills for working at all levels of the organization.
Licensing or Other Special Certifications Required:
Valid Driver’s License with clean driving record

Job Type: Full-time

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