ABOUT US:

Conway Beam will continue to deliver on a 70-year tradition of providing the trucking and transportation industry with superior equipment and services.

CORE VALUES:

INTEGRITY: All Conway Beam employees are to treat everyone with uncompromising honesty.

LOYALTY: It is our promise to demonstrate genuine commitment for the well-being of our customers and employees.

ACCOUNTABILITY: Our employees are committed to taking full responsibility for their performance.

HIGHEST STANDARDS: The Conway Beam team will continue to strive to exceed all goals.

TRADITION: Since 1950, the Conway Beam tradition encourages every team member to treat fellow employees, suppliers and customers with the respect, concern, and understanding we would extend to members of our own family.

TITLE: Service Advisor

REPORTS TO: Service Operations Manager

JOB SUMMARY:

The Service Advisor will assist customers with questions; provide recommendations for proper maintenance and repairs of vehicles for work to be done at dealership. Schedule appointments for customers, open repair orders, create estimates of the repairs needed, sell work to customers and advise when vehicles are completed.

CORE RESPONSIBILITIES:

• Treat all customers and coworkers with courtesy and respect in accordance with CBTG policies
• Greet customers entering the service area
• Communicate with customers for estimated cost of repairs, completion time, and maintenance work that is to be provided
• Advise customers of any outstanding repairs, recalls, service programs, and/or preventative maintenance that needs to be completed
• Secure agreement from customer on the repairs to be performed prior to work being started
• Advise customer of unexpected additional repairs and/or price changes
• Complete repair orders by asking diagnostic questions to identify customer needs/concerns and record all information timely & accurately
• Interpret warranty information and policies to customers
• Maintain a close working relationship with dispatcher/shop foreman and technicians on scheduling and status of repairs as well as quality control
• Sell service and maintenance to customers via in person, by telephone, and other methods, as requested.

QUALIFICATIONS:

• High School Diploma or GED required
• Valid NYS Driver’s License required
• Experience in truck or related industry preferred
• Computer experience required
• Familiarity with terminology and service of heavy vehicles preferred
• Strong oral and written communication skills required
• Superior customer service skills required
• Strong problem-solving skills preferred

Conway Beam Truck Group is an Equal Opportunity Employer

Veterans are encouraged to apply!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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