When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.


What you’ll be doing...

This opportunity is for Military personnel who are current participants of the Department of Defense SkillBridge Program or are participants of the Hiring Our Heroes Corporate Fellowship Program Cohort 2-2023.

Verizon is looking for a Digital Experience Product Owner to drive strategic initiatives to improve customer experience across wireless and wireline portals and unify digital experience for Verizon Business Group customers enabling digital traffic, sales, and self-serve growth. You will have a front row seat working with our business customers to understand their pain-points, partner with stakeholders across the business and lead cross functional teams to develop product visions, roadmaps, MVPs, designs, and build, test and launch digital products. You will also partner with digital analytics to develop measurement frameworks and to define product key performance indicators and track performance and recommend enhancements on an ongoing basis. You must be an action oriented, results driven professional with a history of achievement operating in a fast-paced environment.

• Defining opportunities to improve login and registration digital experiences and drive digital active user growth and reduce login and registration related calls.
• Listening to the voice of customers and the voice of employees, conducting test and learn and researching competitive and best in class to inform new digital products and enhancements.
• Understanding and documenting current state process and experiences and high level architecture and analyzing gaps to define MVP scope and roadmap.
• Analyzing usage and funnel metrics and estimating impact of new features and enhancements on key performance indicators.
• Defining product requirements, writing user stories and leading cross functional working team cadence and calls, setting meeting agenda, defining key action items and follow-ups.
• Reporting on product performance in partnership with digital analytics and recommending enhancements on an ongoing basis.
• Leading legal and security review of new features and enhancements and user acceptance testing.
• Communicating the customer and business impact of new features and enhancement to customers, stakeholders and leadership.
• Delivering new features and enhancements on time and on budget.
• Developing tools and technology expertise to gather insights and recommendations i.e. Glass box, Adobe Analytics, Medallia, Verint.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.


What we’re looking for...

You’ll need to have:

• Must be a current participant of the Department of Defense SkillBridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2023
• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Experience in digital product management.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A Bachelor’s degree.
• Experience in defining digital product requirements and writing user stories.
• Experience in improving customer experience.
• Strong quantitative skills.
• Strong storytelling and presentation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.


Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.