Customer Service Representative CC
Customer Service Representative CC
Capitol Federal
Topeka, KS
Job ID : 2f67505a53334632785656327941654453513d3d
Job Description :
- Answer incoming calls, verify the identity of the caller, determine the need(s) of the caller and minimize the customer’s time and effort in resolving their need(s).
- Respond to customer queries via True Blue Online secure messages, Live Person messages and web emails in a professional and timely manner.
- Perform teller functions (i.e. transfer of funds, loan payments, stop payments, close and reorder debit cards and transaction disputes, etc.) all while assuring the customer needs are met with a polite, professional and friendly manner.
- Assist other departments and branches with customer support.
- Identify, explain and cross sell the value of products/services that may be beneficial to the customer.
- Perform other duties as assigned.
- Participate in proactive team efforts to achieve departmental and company goals.
- Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- A minimum of one to three years of similar or related experience, including preparatory experience.
- A high school degree or equivalent.
- A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Company Details :
Name : Capitol Federal
CEO : John B. Dicus
Headquarter : Topeka, KS
Revenue : $100 to $500 million (USD)
Size : 501 to 1000 Employees
Type : Company - Public
Primary Industry : Banking & Lending
Sector Name : Financial Services
Year Founded : 1893
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Details
: Topeka, KS
: 28595 - 36149 USD ANNUAL
: 29 days ago
