• Title of Position: Patron Services Specialist
• Classification: Non-Exempt, Part-Time, Year-Round, Eligible to earn PTO
• Pay Range: $19-21/hour
• Schedule/hours: 10-20 hours/week on average (hours per may will vary depending on events). Targeting primarily evening and weekend coverage.

General Purpose of Position

Under the general supervision of the Patron Services Manager, Patron Services Specialists are responsible for phone and in-person ticket sales. In addition, Patron Services Specialists are scheduled across BCA venues including the Riverwalk Center, Breckenridge Theater, and Old Masonic Hall.

Principal Duties and Responsibilities

• Provide information and customer service to patrons, visiting artists, and instructors across BCA facilities
• Communicate material and maintenance needs of Arts District studios to the Programs Coordinator or Facilities Manager + Lead Preparator, as appropriate.
• Sell tickets and class registrations over the phone and in person at the Riverwalk Center Ticket Office, Old Masonic Hall, and Breckenridge Theater. Manage holds and comp ticket requests.
• Check in Arts District participants using BCA waivers and direct them to the appropriate studio.
• Process payments, refunds, and exchanges in the form of cash/check/credit card using Audience View.
• Participate in all training and development of Patron Services staff
• Commit to a regular schedule during the peak operations of June-September
• Develop and maintain cordial relationships with BCA partners and potential partners (NRO, BBT, Breck Film, Breck History, Domus Pacis, and others)
• Provide input and feedback for improving efficiency of Patron Services operations
• Keep informed of changes or developments of BCA sponsored and/or rental events and Arts District programs
• Participate as assigned: ticket subscription management and fulfillment, database maintenance, trainings and development of Patron Services staff, special event operations, special projects
• Use cash management principles and/or procedures including ability to sort, check, count, and verify numbers, understand credit card operations and procedures
• Act as a gallery attendant for rotating exhibitions in Old Masonic Hall. Provide information about the exhibition and artist to visitors.

Qualifications & Skills

Basic Qualifications

• One (1) year of experience in a customer service position; or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities
• Productive and flexible under pressure
• Commitment to and experience delivering excellent customer services
• Ability to deal with a variety of personalities with tact and diplomacy
• Outstanding written and verbal communication skills
• Excellent computer skills: working knowledge of Microsoft Office Suite, able to learn new software quickly and troubleshoot basic software and hardware issues
• Demonstrated attention to detail
• Demonstrated ability to take initiative and prioritize multiple competing tasks
• Excellent time-management, problem-solving and organizational skills
• Knowledge of and interest in artists/events presented
• Evening, weekend and holiday work required

Preferred Qualifications

• Proficiency in Spanish preferred

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Flexible schedule
• Paid training

Schedule:

• Weekend availability

Work Location: One location

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