It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It’s fun to work in a fast paced casino environment. You may not always win big at the Slots but you will always win as an Associate of Grand Casino! Our Front of House Service Ambassador has the opportunity to Bartend, Cocktail Serve and/or be a Restaurant Server- our competitive wages are flexible depending on your skills and mindset to execute! We offer Full time Employment, Weekly Paychecks, 401(k), Medical and Dental among other Benefits. If you have the energy and skill to succeed we encourage to apply at Grand Casino today. Why wait? Grand Casino is not only a job but a Career- a lot of our Associates have been employed 5 plus years, Start your journey with us and we both can help build our “Grand Casino Story”.

In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 FREE meal per day to all Associates.

SUMMARY:

Responsible for handling guest check transactions, host interactions in a prompt and courteous manner and in accordance with Grand Casino’s service and cash handling standards.

ESSENTIAL DUTIES OF THE POSITION:

• Responsible for receiving payment from guests in a prompt and courteous manner.
• Responsible for adhering to established cash control policies and procedures of Grand Casino.
• Answer any guest questions and directs concerns to appropriate management.
• Address any guest complaints to resolve them quickly and courteously.
• Responsible for delivering excellent Guest Service in an upbeat, friendly manner.
• Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
• Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Responsible for maintaining a clean and sanitary dining area at all times in full accordance with state health regulations.
• Maintains stock of all necessary items.
• Responsible for initial cordial reception to the Guests upon arrival.
• Responsible for answering telephones.
• Communicates with Guests with general information about the venue.
• Thanks and offers closing remarks to Guest as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.
• Assists in maintaining standards of health, safety, and sanitation.
• Able to demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitizes tables and dining room upon guest departure.
• Participates as a team member with Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Able to execute Deli or outlets to specifications.
• Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE:

• Previous Cash handling experience

COMPETENCIES

• Trustworthy and collaborative relationships with others.
• Organized and flexible to meet the needs of the business, guests and associates.
• Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
• Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
• Accomplishes required work within expected guidelines.
• Flexibility to work various roles and outlets

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!