HistoWiz is a biotechnology company with offices in NYC and Miami that processes tissue specimens, digitizes the results, and provides a proprietary platform for online viewing, sharing, and searching of the images for researchers in academia and industry. We are the largest online histopathology service company with over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, CDC) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron).

We are looking for an assertive and motivated Client Facing Project Manager to manage top client projects from academia, pharma and CROs. You will apply your skills to guide client projects from beginning to end with timeliness and quality in order to build strong client relationships.

Responsibilities:

• Establish, maintain and grow client satisfaction and retention rate
• Responsible for overall project management: on-time, on-budget completion of client projects within quality specifications
• Plan the timeline for each project and setup ongoing communication through the duration of the project
• Provide weekly updates to top client projects
• Working with Area Sales Managers to identity key client projects with both trial orders and complex/large orders involving multiple service departments
• Assisting the sales team with technical issues
• Serving as the central point of contact and manage within and across department contributors to successful delivery of client projects
• Work across functional teams and assists with coordination of resources to set proper expectations to customers
• Prepare SOWs and RFPs with timelines and quotes

Requirements

The ability to convey clear expectations to clients, and driving project completion with timeliness and expected quality will be key metrics for success. The candidate should be able to organize and prioritize tasks, work both independently and collaboratively with the team including technicians, sales and customer service staff, pathologists, and senior management.

• Minimum of 3 years of experience in Project Management at a CRO or pharma or an advanced degree (e.g. Ph.D., M.D.)
• In-depth technical knowledge as well as Excellent written and oral communication skills
• Time management and prioritization skills
• Meticulous attention to details
• Additional experience in immunohistochemistry, immunofluorescence, in-situ hybridization, image analysis, histology and pathology is a plus
• Assay development and optimization, GLP knowledge, implementation and trouble-shooting of customer project demands is highly preferred

Benefits

The right candidate will have the opportunity for fast professional growth and career development, be involved with other areas of the company, and contribute to an exciting biotech startup from the ground up.

We believe in investing in our employees’ professional development and encourage networking within the bioscience, tech, and startup communities for all our employees and collaborators. Above all, we look to foster strong team values, where we support each other through this fast-paced, ever-growing environment. Compensation is top-notch and generous equity is available for outstanding employees, commensurate with the impact you have within our organization and for the scientific community overall.

• 100% coverage on employee health, vision and dental insurance
• STARTUP NY benefits (exempt from New York State and NYC personal income tax, ~10-15% salary)
• Parental leave
• Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• 401k matching
• 3 weeks PTO